Skip to main content

Egencia Uncovers What Business Travellers Value Most

Egencia Uncovers What Business Travellers Value Most

3 min
Posted: 15 September 2020

90 percent of business travellers enjoy work trips, place high value in convenience and control

London, October 2, 2018 – Egencia®, the business travel arm of Expedia Group™, today released findings from a survey of more than 5,500 business travellers identifying the top considerations when booking business trips. The survey reveals an overwhelming majority (90 percent) of respondents enjoy business travel. They most value convenient travel times and hotel locations, along with direct flights, over personal comforts or benefits; such as flying business class or earning loyalty points.

“The days of mindless cost cutting out of a travel program are now gone,” said Wendy White, vice president of marketing at Egencia brand. “While travel managers are still expected to deliver savings, the stakes are now much higher. Company culture, employer brand, capacity to attract and retain talent –  these are key to the growth and success of companies. The modern travel manager knows that and will set the travel program to play a determining role in shaping the company culture.”

Traveller Convenience Rules

Travellers are motivated to book convenient options, which allow them to save time and show up rested. Nearly one-third (29 percent) want the ability to fly direct and 22 percent favor convenient flight times. Overall, respondents want to select times that work best for their schedule (30 percent).

Business travellers favour hotel options in convenient and safe locations (31 percent). Corporate diligence is also front of mind, with 23 percent stating that their top priority is booking a hotel that is in policy, followed by getting a good deal or price, at 14 percent.

Empowering Business Travellers

Respondents say the most important element of a travel program is the ability to control bookings themselves (48 percent) – from initial bookings, to any needed changes – speaking to the importance of empowering travellers and providing travel management tools built for ease-of-use.

A distant second was specialised customer support (15 percent). Most business travellers want to do the right thing, with 82 percent always booking in policy. France, Germany, and Sweden are among the most diligent, with an 87 percent compliance claim, while the U.S. is the least likely at 62 percent compliant. The most common reason for booking out of policy is that travellers can’t book far enough in advance to meet policy, with 49 percent globally and 31 percent in the UK making this claim.

The biggest complaint with corporate travel programs is price constraints and its impact on the quality of the lodging (31 percent), followed by limited upgrade options (15 percent.) Not being able to add perks such as lounge access or expedited security line programs also ranks in the top three factors affecting in-policy booking in the U.S., U.K., Germany, and Sweden. The survey polled 5,545 Egencia users across North America, Europe, and Asia Pacific in May 2018.

About Egencia

Egencia – business travel from Expedia Group – elevates corporate travel programs and traveller satisfaction. As the only solution with the same personalised experience across every touchpoint, the world’s most relevant travel options and exceptional 24/7 customer care, Egencia improves compliance and savings for companies large and small globally. From the original digital travel management company to today’s leading business travel management platform, Egencia takes businesses where they need to go. Connect with us at or @EgenciaUK to see the difference when business travel begins with you.

© 2018 Egencia LLC.  All rights reserved.  Egencia, and the Egencia logo are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries.  All other trademarks are the property of their respective owners.

Media Contacts Jude Parveselli | Ballou PR | | 0203 735 6629

Was this content helpful?

Looking for better business travel solutions? Get in touch with us.